Shipping policy

🚚 Steamwell Shipping Policy

At Steamwell, we know how good it feels to deep-clean your home without harsh chemicals. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect. By placing an order on our website, you agree to the terms outlined below.

🕒 Processing Times

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. During busy seasons, processing times may be slightly longer, but we always work hard to ship your order as quickly as possible.

Because orders are transmitted automatically to our fulfillment center, changes or cancellations can only be requested within 2 hours of placing your order. After this window, your order will already be in the fulfillment stage and cannot be changed or stopped.

📦 Estimated Delivery Times

Once shipped, your order will arrive within the following estimated timeframes, depending on the shipping method selected at checkout:

• USPS Ground Advantage®: Approximately 2–5 business days
• Express: Approximately 1–2 business days

• All options include a tracking number once your order ships.
• Delivery times are estimates and may be affected by carrier delays, customs processing, weather, or holidays.
• Steamwell is not liable for delays caused by the shipping carrier or circumstances outside our control.

💰 Shipping Rates

Shipping costs are calculated at checkout based on your order total and the shipping speed you choose. Below are our standard rates:

• USPS Ground Advantage®: $9.99 — Free for orders $75.00 and up
• Express (1–2 business days): $39.99

From time to time, we may offer free or discounted shipping — these offers will be clearly displayed on our website or in our promotions.

Express shipping fees are non-refundable once the order has shipped, even if you return your product, subject to our Return & Refund Policy.

📬 P.O. Box Deliveries

We do not ship to P.O. Boxes.

🔎 Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can check the status of your package at any time. If you don’t see your tracking email, please check your spam or promotions folder, or contact us for help.

Customers are responsible for monitoring their tracking information and ensuring a safe delivery location.

🛡️ Optional Shipping Protection ($9.99)

At checkout, you can add $9.99 Shipping Protection to your order. This optional protection gives you extra peace of mind by covering certain delivery issues that can happen after your package leaves our hands.

If Shipping Protection is added to your order, you are covered for:

• Damaged items upon arrival (including a damaged steam cleaner, attachments, or packaging)
• Stolen packages after the carrier marks the package as delivered
• Lost or missing packages during transit
• Certain delivery errors confirmed by the carrier
• Full replacement or refund on eligible claims at no additional cost to you

📦 Orders Without Shipping Protection

If you do not add Shipping Protection, we will still do our best to assist you; however:

• If the carrier shows the package as "Delivered" with proof of delivery, Steamwell considers the order successfully fulfilled. In this case, Steamwell is not responsible for lost, stolen, or missing packages.
• We can help you open an investigation with the carrier, but replacement or refund is not guaranteed.
• Packages delayed due to carrier issues, customs, weather, or peak-season volume are not covered for compensation.
• If tracking shows no movement for an extended period, we may assist with a carrier claim, but outcomes are subject to carrier policies.

📦 Missing Items in Your Order

If you find any items missing from your order, please reach out to us at support@steamwell.store and include the following:

1. Photos of the taped areas of the box your items came in.
2. A photo of the shipping label attached to the box.
3. Photos of the items you received.
4. A photo of the packing slip included in the package.

Our team will promptly review your case and work with you toward a fair resolution.

📝 Order Cancellation Requests (Before Shipping)

We understand that mistakes happen! If you need to cancel or update your order, please reach out to us as soon as possible. Cancellations and order changes are only available within 2 hours of placing your order. After this window, your order will already be in the fulfillment stage and cannot be changed or stopped.

🚚 Cancellation Requests After an Order Has Been Processed or Shipped

If your order has already shipped or is in transit, it is no longer eligible for cancellation. However, you may still be able to return your product in accordance with our Return & Refund Policy.

Customers are responsible for return shipping costs. If you choose to use a return shipping label provided by Steamwell, the cost of the label will be clearly communicated during the return initiation process and deducted from your refund once the return is received and inspected.

Note: Return shipping fees are non-refundable and may vary based on package size, weight, and destination.

Please refer to our Return & Refund Policy for full details on return eligibility, conditions, and timelines.

📍 Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. Steamwell is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an address issue, we can reship it to the corrected address; additional shipping fees may apply. Once an order is placed, address changes are not guaranteed.

✅ Delivery Confirmation & Customer Responsibility

Steamwell follows all major payment processor and carrier guidelines:

• When the carrier marks an order as "Delivered", this scan serves as official proof of delivery to the address provided at checkout and will be used as evidence in any dispute or chargeback case.
• Customers are responsible for providing an accurate shipping address, monitoring tracking updates, and ensuring a safe and secure location for delivery.
• Steamwell cannot be held responsible for theft, misdelivery, or missing packages after the carrier confirms delivery to the address provided.

📜 Disputes & Chargebacks Related to Shipping

If you experience an issue related to shipping or delivery, we strongly encourage you to contact us first so we can review your case and assist you as quickly and fairly as possible.

• By placing an order on Steamwell.store, you agree to give us a reasonable opportunity to resolve any shipping- or delivery-related issue before initiating a chargeback or dispute with your bank or payment provider.
• Steamwell uses carrier tracking, delivery confirmation, internal system logs, and communication records as official evidence when responding to disputes and chargebacks.
• We reserve the right to dispute any chargeback where our records show that the order was delivered to the address provided, or where our Shipping Policy and/or Shipping Protection terms were not followed.

💬 Questions About Shipping?

If you have any questions about this Shipping Policy, your tracking information, or delivery status, we’re here to help:

📧 support@steamwell.store

Cleaner Home. Pure Steam. Reliable Support.