Refund policy

🔁 Steamwell Return & Refund Policy

At Steamwell, your satisfaction is our priority. This Return & Refund Policy explains how returns, refunds, and exchanges work. By placing an order on our website, you agree to the terms outlined below.

📅 Return Window

We offer a 30-day return window from the date your order is marked as Delivered by the carrier.

• Only orders purchased directly from Steamwell.store are eligible.
• Returns requested after 30 days from delivery are not eligible for refund.
• Proof of purchase (order number and email) is required for all returns.

✅ Return Eligibility

We want you to be able to actually try your Steamwell, so opened and used products may still qualify for a return within the 30-day window. To request a return or refund, your order must meet the following conditions:

• The return is requested within 30 days of delivery.
• You can provide proof of purchase (order number and email).
• You submit a short video or clear, detailed photos showing the current condition of the product.
• The product is returned with all of its attachments and accessories.
• For bundles and kits: all items included in the bundle must be returned together.

Once you submit your video or photos, our team will review your request. After your item is returned and we have inspected it, we will make a final decision on your refund and notify you by email. If the product shows damage caused by misuse or improper use, Steamwell reserves the right to deny the refund or issue a partial refund at our discretion.

🚫 Non-Returnable & Non-Refundable Items

For hygiene, safety, and policy reasons, the following are non-returnable and non-refundable:

• Items returned more than 30 days after delivery.
• Items returned missing their attachments, parts, or manuals.
• Items with damage caused by misuse, drops, or improper use.
• Free gifts, bonus attachments, or promotional add-ons.
• Gift cards.

Note: Opened or previously used Steamwell units may still be eligible for return within the 30-day window — see Return Eligibility above.

📦 Change-of-Mind Returns

If you change your mind, you may request a return within the 30-day window — even if you've opened or tried the product. To start, submit a short video or detailed photos showing the product's current condition. Once we review your request and inspect the returned item, we'll confirm your refund.

Customers are responsible for return shipping costs unless the return is due to a Steamwell error (for example: incorrect item shipped).

If you choose to use a return shipping label provided by Steamwell, the cost of the label will be clearly communicated during the return initiation process and deducted from your refund once the return is received and inspected.

Alternatively, you may return your order using your own tracked shipping method. Steamwell is not responsible for returns lost or damaged in transit.

Note: Return shipping fees are non-refundable and may vary based on package size, weight, and destination.

🛠️ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right at no cost to you.

• Contact us within 7 days of delivery.
• Include your order number and a description of the issue.
• Attach clear photos of:
  • The damaged or incorrect item
  • The shipping label
  • The packing slip

After review, we may offer a replacement, store credit, or refund depending on the situation.

🔄 Exchanges

To keep the process fast and accurate, exchanges are typically handled by:

• Issuing a refund for the original item (if eligible), and
• Asking you to place a new order for the desired product or variant.

💳 Refund Processing Time

Once your return is received and inspected, we will notify you via email regarding approval or denial.

• If approved, refunds are typically processed within 5–10 business days.
• Refunds are issued to the original payment method only.
• Your bank or card issuer may take an additional 3–10 business days to post the refund.

Steamwell is not responsible for delays caused by your bank or payment provider.

🚚 Refused, Unclaimed, or Undeliverable Packages

If an order is returned to us as refused, unclaimed, or undeliverable due to an incorrect or incomplete address:

• We can reship the order to an updated address; additional shipping fees may apply.
• A refund may be issued minus shipping charges and handling fees once the package is returned and inspected.

📜 Disputes & Chargebacks

If you experience an issue with your order, we strongly encourage you to contact us first so we can assist you quickly and fairly.

• By placing an order on Steamwell.store, you agree to give us the opportunity to resolve any concern before initiating a dispute or chargeback.
• Steamwell uses carrier tracking, delivery confirmation, internal logs, and communication records as official evidence when responding to disputes.
• We reserve the right to dispute any chargeback that does not align with this policy or where our records show successful delivery or use of the product.

📍 Relationship to Our Shipping Policy

Our Shipping Policy explains how delivery times, tracking, shipping protection, and carrier responsibilities work. In cases involving non-delivery, delayed delivery, or stolen packages, decisions regarding refunds or replacements may be based on the terms outlined in both this Return & Refund Policy and our Shipping Policy.

💬 Questions About Returns or Refunds?

If you have any questions about this Return & Refund Policy or need help with a specific order, we’re here to assist you:

📧 support@steamwell.store

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